General terms and conditions

For the purpose of these terms and conditions and for the purpose of the sale of language courses using the on-line shop at the address www.jipka.cz, the following companies are to be regarded as the Jipka language school.

Jazykový Institut Praha, s.r.o.
28. pluku 914/45
100 00 Praha 10
Company ID: 27385906, Tax ID number: CZ27385906
registered in the Commercial register at Prague City Court, Division C, Enclosure No.115566
Registered offices: Národní 416/37, Praha 1; Zenklova 305/11, Praha 8; Jičínská 2348/10, Praha 3; Nad Opatovem 2140/2, Praha 4

Jipka Praha 13, s.r.o.
Nušlova 2515/4
158 00 Praha 5
Company ID: 28429681
Tax ID number: CZ28429681
Registered in the Commercial Register at Prague City Court, Division C, Enclosure No.140870
Registered offices: Nušlova 4, Praha 13

Jipka jižní Čechy, s.r.o.
Nušlova 2515/4
158 00 Praha 5
Company ID: 29029988
Tax ID number: CZ29029988
Registered in the Commercial Register at the Prague City Court, Division C, Enclosure No.161254
Registered offices: Karla VI. 3, České Budějovice

Jazykový Institut Praha, s.r.o.
Národní 416/37
110 00 Praha 1
Company ID: 29057671
Tax ID number: CZ29057671
Registered in the Commercial Register at Prague City Court, Division C, Enclosure No.163508
Registered offices: Rooseveltova 10/9, Plzeň; Rooseveltova 20, Plzeň

(further referred to herein as the suppliers)

These terms and conditions are issued according to § 273 article No.1 of Act No. 513/1991 Coll.

1. Introductory provisions
   1. The General Terms and Conditions are an integral part of any contract entered between the customer and the relevant supplier.
   2. The contract between the customer and the supplier is established based on a written order (binding registration). Fax, email and electronic order forms issued by the supplier (hereinafter referred to as the order) available through the web site www.jipka.cz are to be regarded as a written form of order.
   3. The supplier is obliged to confirm the receipt of the order within one working day. Failure to do so will result in the order classed as unaccepted. The order can be confirmed by e-mail sent to the customers address.
   4. Agreed conditions of the contractual relationship can be amended or terminated only with the explicit agreement of both parties and in accordance with the General Terms and Conditions.
2. Subject matter
   1. The subject matter is teaching languages in public courses (hereinafter referred to as teaching) assigned by the supplier for the relevant period based on an order.
   2. Language courses are divided into various types (general courses, grammatical structures, conversation, preparation for exams and certificates, etc.). The nature of each publicly available course is listed on the website of the supplier www.jipka.cz.
3. General Provisions
   1. The supplier agrees to comply with the published teaching terms, particularly in terms of deadlines and scope of teaching, price, quality and provision of teachers. The educational terms are published on the website www.jipka.cz on the list of courses. Further obligations of the supplier are specified in other sections of these terms.
   2. The customer is required to incur the ordered courses and to pay in full and on time.
   3. The customer is required to register for a course corresponding to their level of language education. The customer is required to determine their language level by taking the online test for the relevant language skills posted on the web site www.jipka.cz. Failure to do so can result in the customer’s requirements for any future claim according to the General Terms and Conditions (hereinafter referred to as the GTC) (see below Article 9.4 GTC) to become inapplicable.
4. Deadlines and extent of teaching
   1. For semester courses, teaching takes place once or twice a week in the range of 16 or 32 teaching units per semester. The length of a teaching block is 90 minutes if the course specification does not indicate otherwise.
   2. Lessons are not conducted during public holidays; this period is not therefore included in the course price (hereinafter referred to as the course fee).
   3. Holidays at the Jipka language school may not correspond with holidays in the state schools. Course participants will be informed of the exact dates of holidays, including public holidays and replacement lessons no later than three working days in advance.
   4. The start of classes is specified in the current offer of language courses on the web site www.jipka.cz. The supplier reserves the right to move the date of the course start by one week only if it is unavoidable for technical reasons.
   5. For summer language courses taking place during the summer school holidays, the subsidy rate of the courses differs from semester courses and is always listed in the course specification.
   6. In the event that the courses will not start due to serious reasons, the supplier is obliged to ensure an alternative replacement of the courses. The customer will be notified of this fact in advance.
   7. The supplier reserves the right to cancel the course due to the failure to fulfil the minimum capacity required (the minimum number of students is four). The supplier is obliged to inform the customer of this fact at least three working days prior to the start of the course. The supplier is obliged to offer the customer an alternative solution (the opportunity to attend another course, using the course fee towards individual tuition or reimbursement of the course fee). The course fee is refundable in full in such a case.
5. Course fee
   1. The course fee, i.e. price for the language course, is determined by the order from the customer and according to the course specifications.
   2. The course fee includes the number of teaching units (depending on course specifications), teaching materials other than textbook, use of teaching materials and equipment available in the classroom.
   3. The course fee is always stated inclusive of the VAT rate.
6. Payment conditions
   1. Before the start of a semester course, a minimum deposit of 50% must be paid within five working days from the order, i.e. from signing a binding application, the remaining course fee must be paid within the first two weeks of the course. Prior to joining the course, it is necessary to pay a minimum of 50% of the total course fee.
   2. In terms of intensive language courses (monthly and shorter), the student is required to pay the course fee in full prior to the start of the course.
   3. In the event that the customer requests some of the offered discounts (see article 7 of the GTC), the student is required to place the request in advance and present the relevant document (ISIC card, discount voucher, etc.). No discount will be applied retroactively.
   4. The course fee can be paid as follows: Cash payments in the supplier’s office, credit card payment in the supplier’s office, credit card payment made online, bank transfer, gift voucher, benefit voucher or via benefit system.
      1. Cash payment – the client can make cash payment at any of the supplier's branches, regardless whether the language course is assigned to the particular branch. The opening hours of the company premises are governed according to information posted on www.jipka.cz under the Contacts section.
      2. Credit Card payment in the suppliers office – see 6.4.1
      3. Online Credit Card - payment can be made via the e-shop at www.jipka.cz. The client will receive the necessary information following their order placed via e-mail. When paying by card on-line, it is not possible to apply any discount. When paying by card online, the supplier does not have access to the client's bank details and therefore no changes can be made.
      4. Payment by bank transfer – an invoice for the full amount as per the order will be issued while using this form of payment. The client is obliged to comply with the maturity of the invoice. In the case of this form of payment the client is required to provide the supplier with the necessary data such as date of birth and permanent or temporary residence address. In the event that the payer is a corporate body, the client is obliged to state the company ID (IČO) and corporate address.
      5. Payment with gift voucher – when paying using a gift voucher, the client is obliged to personally visit the supplier’s office and present this gift voucher to the responsible personnel. The office staff will accept and keep this voucher as it replaces a cash payment.
      6. Payment using benefit voucher – the supplier accepts the following types of gift vouchers: FlexiPass, SmartPass, TicketBenefits, TicketMulti, TiketCompliments, Unišek, Unišek and Dárkový Pass. In the event of payment using the above vouchers, further discounts offered cannot be accepted.
      7. Payment using benefit systems – the supplier has entered into a contract with the following agents: Benefit Management, s.r.o., Benefity, a.s., Cafeteria System, HR Guru, s.r.o. The method of payment via these systems is governed by the terms and conditions of individual agents. In the event of payment using the above systems, further discounts offered cannot be accepted.
   5. The supplier will issue an invoice upon the clients request for the relevant course fee (depending on the type of course) when ordering the course, i.e. after signing a binding application form by the client or after payment made by the client.
7. Course discounts
   1. The supplier offers the following types of discounts: student, loyalty, one-off and extraordinary discounts
      1. Student discount - a student can request a 10% discount upon presentation of proof of any valid document of studies (ISIC card, university index etc.). Student discounts do not apply to secondary study courses after graduation, or for courses designed by their nature exclusively for students (for example, preparation courses for graduation test, junior courses, etc.)
      2. Loyalty discounts – 15% discount is offered to clients (students) attending a language course for a given period. The discount is always bound to payment of a minimum of 50% of the course fee. The supplier reserves the right to inform the client of the discount conditions by e-mail. Clients can also receive information regarding available discounts at any of the supplier’s branch offices.
      3. One off extraordinary discounts – these discounts are always subject to the current offer issued by the supplier and to the stated conditions.
   2. The discount cannot be applied retrospectively and cannot be accumulated.
   3. The supplier is not obliged to notify the client of the discount option.
8. Quality of teaching and ensuring teachers
   1. The supplier is obliged to ensure that teaching is carried out by a Czech teacher or a native speaker according to the course specification.
   2. The supplier guarantees that teaching will take place on the days and times previously specified.
   3. The supplier guarantees that teaching will take place at the level indicated for a particular course with regard to the linguistic level of the given group and at the discretion of the teacher.
   4. The supplier is obliged to ensure quality teachers whom are deemed to be able to conduct high-quality teaching.
   5. The supplier is obliged to maintain the maximum number of students in the course as follows:
      1. General language courses, grammar structures, third age courses and junior courses – maximum number of students per course is 10.
      2. Conversation courses, preparation courses for international exams, business language courses and other professionally oriented courses – maximum 8 students per course.
      3. Post graduation courses - maximum 18 students per course.
   6. Minimum number of students per course is 4, unless the supplier decides otherwise.
9. Claims
   1. If the client is dissatisfied with the quality of teaching, he/she is obliged to inform the supplier of this in writing using the complaint form which is available upon request at the supplier’s office branch where the teaching takes place (you can send an e-mail or come in person to the office).
   2. The supplier reserves the right to review the reasons for the complaint and suggest to the client an alternative solution, for example to transfer to another course, the transfer of course fee into individual teaching (one on one) or transfer to the next semester or reimbursement of the course fee (in all cases, it is the unexpended part of the course fee, i.e. after deduction of the amount for lessons or units already taught).
   3. The supplier or an authorized employee is obliged to decide regarding the complaint with immediate effect, in complex cases within three working days. This period does not include the time required for professional assessment of the reasons behind the complaint (the need to examine the reasons given in the complaint form, for example, distribution of the satisfaction questionnaire to the other participants on the course, lesson inspection, consultation with the teacher concerned etc.). The claim, including rectification, must be settled without any unnecessary delay, i.e. within two weeks at the latest from the date of the claim, unless the supplier and client agree on a longer period.
   4. The guarantee of the correct course level, i.e. the option of the claim by the client with regard to the eligibility of the course selected by the client, their existing linguistic knowledge, applies only if the client, before ordering the course, completed the online test available at www.jipka.cz and booked the course according to the results of this test. In the event of a claim made by a client who booked a course without previously completing the online test or booked a course at a different level than that achieved in the online test, the supplier is entitled to immediately reject this claim. The supplier is obliged to decide on the claim within the deadlines according to article 9.3 of the GTC.
10. Recognition of the claim
    1. Obstacles incurred by the client will not be acknowledged as a relevant reason for a claim. These are particularly for a change to the time availability, the loss of the reason to attend the course with regard to the changed circumstances under which the customer subscribes to the course.
    2. In the event of sudden health problems, lasting more than six weeks, the client has the right to discontinue the lessons and to have the unexpended course fee transferred to the next semester or used towards individual lessons. This fact should be proven with a relevant document issued by a doctor (work sick note, etc.), as soon as possible, i.e. within two weeks after discontinuation of the language course. In the event that the client will be late presenting the relevant documentation referred to in the above sentence, these reasons will not be taken into account, which the client is made aware of and agrees.
    3. The supplier shall not be liable for failure to comply with the order occurring due to force majeure.
    4. Lessons cancelled by the supplier will not be recognized as a relevant reason for complaint. However, the supplier undertakes to provide alternative dates of lessons or to adequately extend the duration of the course.
11. Deadline for issuing complaints
    1. A complaint may be made by the beginning of the third teaching unit (lesson) from the beginning of the course, which the client is aware of and agrees. If the client misses the first teaching unit (lessons), the deadline for issuing a complaint will not be moved forward.
    2. Claims arising from liability for defects will not be accepted if filed late.
12. Breach of contract, cancellation of order
    1. In the event of the withdrawal of the client from the course before the start of the course, i.e. after signing the binding registration form but before the actual start of the course (teaching), the client is obliged to pay the course fee at the level of 50 %. In the event that the client withdraws from the course after commencement, i.e. after the first teaching unit (lesson), the supplier reserves the right for the outstanding part of the teaching fee to be paid, i.e. the remaining 50% of the course fee and the client is therefore obliged to pay the supplier the course fee in full.
    2. The client no longer qualifies for course fee reimbursement due to obstacles on his/her part preventing him/her from attending the course (change in client’s time availability or other circumstances, under which they entered the course). The supplier, in this case, does not cease to qualify for the course fee payment in full.
    3. In the event of an electronic form of registration into the course (completing the order via the e-shop located on the web site www.jipka.cz) the client has the right to cancel the order without reason within 14 days after the order is sent. After this time, the order is considered to be binding and is subject to the same conditions as if it were a binding application completed and submitted at the supplier’s branch office.
13. Personal client data
    1. The client makes their personal data available to the supplier by sending or signing the order and this: name, surname, e-mail address, telephone number, year of birth and address. In the event of payment by bank transfer, the date of birth is also provided.
    2. The client confirms with their signature or by sending the order that the personal information provided is accurate and true and agrees with the processing and use for the purpose of contacting students for an indefinite period.
    3. Providing personal data is voluntary and the client has the right to access such, has the right to withdraw their consent to its use at any time and in the case of violation of their rights, he/she has the right to contact the Office for Data Protection.
    4. The supplier is obliged to handle the personal data in accordance with the Act No. 101/2000 Coll., re. Personal data protection as amended.
14. Closing provisions
    1. Unless these General Terms and Conditions provide otherwise, the legal relations between the contractual parties will be governed by the provisions of Act No. 513/1991 Coll., as amended.
    2. The text of these terms and conditions is binding for the contractual parties.